Certification Preparation

ITSM - Foundation ISO 20000-1:2018

The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information management.
This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management.

Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000-1:2018.

What's included?

  • 10 Chapters
  • +10 Downloadable PDFs
  • +150 Exam Simulation

Become a highly sought professionals

Join more than a million IT Service Management  professionals with a EXIN ITSM certification. 

Aligned with latest EXIN ITSM Foundation Certification

Comprehensive training fully aligned with the latest version of the EXIN ITSM Foundation ISO/IEC 20000-1:2018 certification. 

Key Features

Outstanding training features help participants in getting PMP Certificate.  

VILT Training Delivery

Virtual Instructor-Led Training (VILT) training delivery allows interactive and safe training environments.

Support for EXIN ITSM Exam  

DeeKai Learning also provides supports to the participants in registering for EXIN ITSM certification .   

High Calibre Instructors

All instructors have extensive domain knowledge and hands-on experience in real world project management.

EXIN ITSM Exam Simulation

ITSM exam simulation tests help participants prepare for the EXIN ITSM certification exam.

Support for Participants

DeeKai Learning provides unprecedented support to the participants throughout the training lifecycle. 

Benefits of our training programs

Practical approach

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.

Globally oriented

Strategies shared and knowledge earned allows our students to immediately set up their business and start offering their services around the globe.

For your career

Whether you want to boost your career within the company you are working or grow at your own business by applying the latest strategies we teach, this is the way.
Meet the instructor

Yusuf R. Prawirasoetisna

Yusuf Prawirasoestisna is a seasoned consultant in Strategic & Change Management with strong Agile Project Management skills. He has a Masters Degree in Industrial Engineering and a Diploma in Data Science. Yusuf has been involved in various IT system implementation, product development & outsourcing as well as in large scale Oil & Gas FPSO projects with MODEC Inc. and logistics shorebase operation for over 20 years in Indonesia.
He looks forward to sharing his experience with all students to develop their professional career. 
Patrick Jones - Course author
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